get a free quote

PRIVACY POLICY

 

Last Updated: 01-January-2025

 

  1. Introduction

This Privacy Policy explains how Mario-Reno (“we,” “us,” or “our”) collects, uses, shares, and protects personal data provided by customers (“you”) through our website and business operations, in compliance with the General Data Protection Regulation (GDPR) and Irish Data Protection Acts.

 

  1. Information We Collect

Personal Data: We collect personal information including:

    • Name, email address, phone number
    • Contact and enquiry information
    • Communication preferences and history
    • Customer feedback and reviews

Usage Data: We automatically collect:

    • IP address and browser information
    • Pages visited and time spent on site
    • Website interaction patterns
    • Device and location information

Cookies and Tracking: We use cookies and similar technologies to:

    • Enhance website functionality and user experience
    • Analyse website usage and performance
    • Provide personalised content and services
    • Track enquiry conversions and website effectiveness

 

  1. How We Use Your Information

Business Operations:

    • Processing and responding to enquiries
    • Providing customer service and support
    • Delivering our products and services
    • Managing customer relationships and communications

Business Improvement:

    • Analysing service performance and customer satisfaction
    • Improving operational efficiency and customer experience
    • Developing new products and services

Marketing Communications:

    • Sending information about our products and services (with consent)
    • Providing updates about offers and company news
    • Conducting customer satisfaction surveys

Legal Compliance:

    • Meeting regulatory requirements
    • Protecting our legal rights and interests
    • Preventing fraud and ensuring security

 

  1. Data Sharing and Third Parties

Service Providers: We share data with trusted third-party providers who help us operate our business:

    • Website functionality and analytics services
    • Email and communication platforms
    • Customer management tools
    • Payment processing (where applicable)
    • Website management and technical services

Business Improvement:

    • Anonymous, aggregated data may be used for business enhancement
    • No personally identifiable information is shared in these analyses

Legal Requirements: Data may be disclosed when required by law or to protect our rights and safety.

 

  1. Data Security and Storage

We implement appropriate technical and organisational measures to protect your personal data, including:

    • Secure data transmission and storage
    • Access controls and authentication systems
    • Regular security assessments and updates
    • Staff training on data protection practices

Data Location: Your data is processed within the European Union to ensure GDPR compliance.

 

  1. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy:

    • Customer Data: Retained for service delivery and 3 years for business records
    • Communication Data: Retained for 2 years or until consent is withdrawn
    • Analytics Data: Anonymised and retained for business intelligence purposes
    • Legal Requirements: Some data may be retained longer to meet regulatory obligations

 

  1. Your Rights Under GDPR

You have the following rights regarding your personal data:

    • Access: Request copies of your personal data
    • Rectification: Request correction of inaccurate data
    • Erasure: Request deletion of your data (subject to legal obligations)
    • Restriction: Request limitation of processing in certain circumstances
    • Portability: Request transfer of your data to another service provider
    • Objection: Object to processing based on legitimate interests
    • Consent Withdrawal: Withdraw consent for marketing communications

To exercise these rights, contact us at info@marioreno.com.

 

  1. Cookies and Consent Management

We use a cookie consent management system to ensure compliance with privacy laws. You can:

    • Manage your cookie preferences at any time
    • Withdraw consent for non-essential cookies
    • Access detailed information about each cookie category

Cookie Categories:

    • Essential: Required for website functionality
    • Analytics: Help us understand website usage and performance
    • Marketing: Enable personalised content and advertising
    • Communication: Support customer service features

 

  1. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or applicable laws. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our services after updates constitutes acceptance of the revised policy.

 

  1. Contact Information

For privacy-related inquiries or to exercise your data protection rights:

    • Email: info@marioreno.com

Data Protection Authority: You may also contact the Irish Data Protection Commission if you have concerns about our data handling practices.